TERMS AND CONDITIONS

Money Back Guarantee

We pride ourselves on the quality of our service and just want you to be happy! A full refund is available on any items or goods purchased from our store, if they do not meet your expectations.We have very little returned to us, but if you are disappointed simply return it to us within 14 days of receipt and we will either exchange it for you or refund your card. We will not refund your postage costs unless the order is damaged or faulty.

Your statutory rights are not affected.

Shop address

Wowdancer
18 Bridge Street
Taunton
Somerset
TA11UB
UK

Tel +44 (01823) 253777
Mobile 07702360095
email: liz@wowdancer.co.uk

Proprietor: Liz Morrell

Customer Service

If you are dissatisfied with the service you have received from Wowdancer please contact Liz Morrell at the address above, with full details of your complaint. You can e-mail us at liz@wowdancer.co.uk or call our shop direct on +44 (01823) 253777.

Our shop hours are 10.00am - 5pm Monday to Friday, and 9.30am - 5pm on Saturday. Outside these hours there is an answerphone. Your call will be returned asap.

We strive to offer you the best customer service we can. We welcome all feedback about our shop and we aim to deal with any problems or difficulties experienced by our customers both quickly and fairly.

We have a simple but comprehensive returns and refunds policy which means that most queries can be resolved quickly and easily over the phone. For issues that cannot be resolved immediately we will respond within 24 hours either resolving your complaint or with an expected timescale for resolution of the issue.

Payment Options

There are two ways to pay for goods at Wowdancer;

Online - You can use this site by adding products to your virtual shopping bag and then use the secure checkout process to pay for them with your credit or debit card.

By phone - You can order any of our products by calling 01823253777 and quoting the product name. We accept Mastercard, VISA, Switch and Delta cards.

Prices

All our prices are displayed in £ sterling and are inclusive of Value Added Tax.

The prices quoted on this website are mail order prices. If you visit the shop you will notice that some prices maybe higher - we feel sure that you will understand that this is due to the great benefits of having our personal unlimited service on hand to assist in choosing and fitting items and the use of changing rooms for trying on.

Delivery and postage costs

Postage and packing charges are automatically calculated by our shopping cart and vary according to which country you are ordering from. Orders are normally dispatched from our store the next day unless they are temporarily out of stock. If an item is out of stock and there is going to be a delay, we will inform you and offer you a revised delivery date, an alternative item or the option to cancel the order.

Please note that the postage costs include not only the actual postage cost, but all other costs incurred - labour time to download the order, pick the ordered items, pack the ordered items, take the order to the post office plus the actual packaging costs.

Postage costs for clothes and accessories - UK - £4 for 1 ITEM, £6 for 2 items, £8 for 3 items,and £15 for 4-5 items. 6+ items delivery cost will be advised before despatch.
Postage costs for shoes - UK - £6 for 1 pair (yes it really does cost this!), £9 for 2 pairs. 3+ pairs delivery cost will be advised before despatch.

Delivery will be by first class recorded post (needs to be signed for) taking 2-3 days, or next day is available at extra cost if required. Please note that should you not be available to sign for your goods, they will be stored at your local parcelforce depot for seven days during which time you must collect them. Should they not be collected the goods will be returned to Wowdancer and further postage must then be paid for them to be resent.

Postage costs - Europe and the rest of the world- postage for each order will be advised seperately by email before despatch.

Data protection and Privacy Policy

Only information collected by us about you lawfully (in accordance with the Data Protection Act 1998) will be used, and you will only be contacted if you have either asked a question and require an answer, or if you have placed an order. Your email or postal address and details will never be passed to another company.
Personal information that will be required when ordering will be; Your name, address, phone number, email address and credit/debit card details.
Any information held about you can be checked or updated at any time by contacting us by either email, post or telephone.
The person responsible for privacy matters is Mrs E Morrell, who can be contacted at liz@wowdancer.co.uk

Complaints Handling Procedure

We sincerely hope you will not need to complain, but in the event you should wish to do so we will deal with any complaints received fairly and confidentially. Acknowledgement of any complaint will be made within 5 working days, and a likely timescale for resolving the dispute will be given. You will be kept informed about progress. Please direct any communication in writing either by email or post to Wowdancer Customer Service Dept, 18 Bridge Street, Taunton, Somerset, TA11UB, UK.

Unsolicited Email

You will only be contacted by email if either you have asked a question and require a reply, or you have placed an order in which case you will automatically receive a confirmation email.

Site Security

Any information you enter into this site is fully encrypted during transit so your credit card details are totally secure. If you still feel worried you can order by phone (01823 253777) and give your credit card details on the phone.